Returns & Exchanges

Return Policy

We hope you will love your order from BABEYOND, but if for any reason you would like to return your items they can be returned for exchange or refund provided that the guidelines outlined below are observed.

  • Items must be returned unworn, unwashed, undamaged, and with all original packaging and tags attached.
  • Please note that we only accept returns within the 14 days’ timeframe since their delivery date. If an item is sent back after the 14 days window, we will not accept your return.
  • The 14-day return window is calculated from the delivery time of your last item arrived to the time you submit a return request. So rest assured, you don't need to worry if you request a return on the 14th day, but our customer service hasn't replied to you yet.
  • Items marked as clearance sale and items without original hangtags are not eligible for returns or exchanges unless there is a quality issue.
  • Currently, we are unable to provide a free returns service, so the cost of return shipping must be covered by you. However, if the return is due to an issue on our end, such as a product defect or a delay beyond the website's promised time frame, we will cover the return costs.

To start a return, please click the link and fill in the required information, we’ll be in touch in 1 business day and provide return instructions.

 

Refunds

Upon receiving the return package, our warehouse will assess its eligibility for a refund. This evaluation typically takes less than 1 week, but during periods of high volume, it may extend to 2 weeks due to limited staffing. Once our warehouse confirms eligibility, we will process the refund within 1 business day.

Subsequently, the refunded amount will be automatically credited to your original method of payment, such as your credit card, within 5 business days. If you do not receive a credit to your account within time frame mentioned, please contact the issuing bank of your credit card. Your credit cards refund may require an additional 3-5 days to process. 

 

Exchanges

Similar to the return process, items must be returned in an unworn, unwashed, undamaged condition, and they should include all original packaging and tags attached.

Please be aware that we can only process exchanges within the 14-day time frame from the delivery date. If an exchange request is initiated after this 14-day window, we will not be able to accept your request.

Please click the start a return link and fill in the required information, we will send you exchange instructions within 1 business day. We currently are unable to offer a free returns service, so return shipping must be made at your own cost.

* Please note that we do not accept returned items that have been sent back without proper return requests.

Return FAQS

What is your return policy?

BABEYOND only accepts returns within 14 days since their delivery date.

  • Items must be returned unworn, unwashed, undamaged, and with all original packaging and tags attached.
  • Please note that we only accept returns within the 14 days’ timeframe since their delivery date. If an item is sent back after the 14 days window, we will not accept your return.
  • The 14-day return window is calculated from the delivery time of your last item arrived to the time you submit a return request. So rest assured, you don't need to worry if you request a return on the 14th day, but our customer service hasn't replied to you yet.
  • Items marked as clearance sale and items without original hangtags are not eligible for returns or exchanges unless there is a quality issue.
  • Currently, we are unable to provide a free returns service, so the cost of return shipping must be covered by you. However, if the return is due to an issue on our end, such as a product defect or a delay beyond the website's promised time frame, we will cover the return costs.

To start a return, please click the link and fill in the required information, we’ll be in touch in 1 business day and provide return instructions.

* Please note that we do not accept returned items that have been sent back without proper return requests.

How do I make a return?

To start a return, please click the link and fill in the required information, we’ll be in touch in 1 business day and provide return instructions.

Which items couldn't be returned or refunded?

We gladly accept returns within 14 days’ timeframe since their delivery date. For the items that couldn't be returned, please check below:

1) Items over our 14-days limit

2) Used, worn, soiled or altered items

3) Items on clearance sale and items without original hangtags cannot be returned

Should I pay the shipping fee if I return the items?

Currently, we are unable to provide a free returns service, so the cost of return shipping must be covered by you. However, if the return is due to an issue on our end, such as a product defect or a delay beyond the website's promised time frame, we will cover the return costs.

When will I receive my refund?

Upon receiving the return package, our warehouse will assess its eligibility for a refund. This evaluation typically takes less than 1 week, but during periods of high volume, it may extend to 2 weeks due to limited staffing.
Once our warehouse confirms eligibility, we will process the refund within 1 business day. Subsequently, the refunded amount will be automatically credited to your original method of payment, such as your credit card, within 5 business days.

If you couldn't receive the money in time, please feel free to contact us at service@babeyond.com.

My order arrived wrong or damaged. What should I do?

We always want to ensure that we get you all your faves! If we made a mistake or sent the wrong item, please don't worry - we'll make it right!

Within 2 business days of receipt, please click the start a return link and fill in the required information, we’ll be in touch in 1 business day and provide further instructions.

What if I want an exchange?

For our exchange process, if the items are not fit, you can return the order and place a new one.

We accept exchanges under the following conditions:

1) The order is within 14 days since its delivery date.

2) Items must be returned intact with all original packaging and tags attached.

3) Items on Clearance Sale and items without original hangtags can not be exchanged.

For the specific exchange instructions, please click the start a return link and fill in the required information, we will be in touch in 1 business day to help you complete the exchange.

* Please note that we do not accept returned items that have been sent back without proper return requests.