No, you can place an order directly without creating an account. However, an account has various advantages such as faster checkout process for future purchases and clear record of pending or completed orders.

Please feel assured that we do NOT share your information within your account with third parties. For more information, please view our Privacy Policy.

You can only cancel/change your order up to one hour after the order is placed. Once we have shipped your package, you may simply return the items you unwanted by following our Return Instructions.

For further assistance, feel free to reach out to our Customer Care Team.

Please note that the promo codes can only be used once and cannot be used in combination.

Our order confirmation email is sent out automatically by our ordering system. If you did not receive an Order Confirmation email and you are certain that you entered a valid email address during checkout, you may want to check your SPAM mailbox first. 

If there is no relevant email, please contact us at service@babeyond.com to confirm whether or not the order went through. For your convenience, we strongly recommend creating an account with us so that you can log in to keep track of your orders.

You can check the status of your order on our website by clicking on Account--Orders.

You can also check it from the shipment details email we send you when items you ordered have been shipped.

If there are any questions, please contact service@babeyond.com with your order ID, we'll be in touch in 1 business day and provide specific order status information.

We are sorry that if your order was canceled it's likely that the item you purchased is currently out of stock. Please feel assured that you will not been charged for this order.

We offer Expedited shipping methods. For more details, please review our Shipping Policy.

Orders are generally processed within 1-2 business days of purchase. You will receive an email with tracking information when we have fulfilled your order. Delivery depends on the selected shipping method. 

For more details on estimated delivery times, please review our Shipping Policy.

You can find your tracking number on your shippinng confirmation email. If you’re having trouble finding this email, please feel free to reach out to  service@babeyond.com.

We may have shipped your order separately as the goods are in different warehouses, please check the status of each package in the shipping details email we send to you.

If you do not receive all the items, please contact service@babeyond.com with your order ID and the missing items, we'll be in touch in 1 business day and resolve your matter.

Generally, we need 1-2 business days to process and ship your order. Once we have fulfilled your items, a shipment details with tracking number will be sent to your email address. If you do not receive the email, please verify your email address and shipping details were correct.

For further assistance, please contact us at service@babeyond.com with the order number and we'll be happy to help.

We are sorry that we can only change your order address while the order is not shipped. Once we have shipped your package, you may simply return the items you unwanted by following our Return Instructions.

For further assistance, please feel free to reach out to our Customer Care Team.

BABEYOND only accepts returns within 14 days since their delivery date.

• Items must be returned unworn, unwashed, undamaged, and with all original packaging and tags attached.
• Please note that we only accept returns within the 14 days’ timeframe since their delivery date. If an item is sent back after the 14 days window, we will not accept your return.
• The 14-day return window is calculated from the delivery time of your last item arrived to the time you submit a return request. So rest assured, you don't need to worry if you request a return on the 14th day, but our customer service hasn't replied to you yet.
• Items marked as clearance sale and items without original hangtags are not eligible for returns or exchanges unless there is a quality issue.
• Currently, we are unable to provide a free returns service, so the cost of return shipping must be covered by you. However, if the return is due to an issue on our end, such as a product defect or a delay beyond the website's promised time frame, we will cover the return costs.

To start a return, please click the link and fill in the required information, we’ll be in touch in one business day and provide return instructions.

* Please note that we do not accept returned items that have been sent back without proper return requests.

To start a return, please click the link and fill in the required information, we’ll be in touch in one business day and provide return instructions.

We gladly accept returns within 14 days’ timeframe since their delivery date. For the items that couldn't be returned, please check below:

1) Items over our 14-days limit

2) Used, worn, soiled or altered items

3) Items on clearance sale and items without original hangtags cannot be returned

Currently, we are unable to provide a free returns service, so the cost of return shipping must be covered by you. However, if the return is due to an issue on our end, such as a product defect or a delay beyond the website's promised time frame, we will cover the return costs.

Upon receiving the return package, our warehouse will assess its eligibility for a refund. This evaluation typically takes less than 1 week, but during periods of high volume, it may extend to 2 weeks due to limited staffing.
Once our warehouse confirms eligibility, we will process the refund within 1 business day. Subsequently, the refunded amount will be automatically credited to your original method of payment, such as your credit card, within 5 business days.

If you couldn't receive the money in time, please feel free to contact our Customer Care Team for further assistance.

We always want to ensure that we get you all your faves! If we made a mistake or sent the wrong item, please don't worry - we'll make it right!

Within 2 business days of receipt, please click the start a return link and fill in the required information, we’ll be in touch in 1 business day and provide further instructions.

For our exchange process, if the items are not fit, you can return the order and place a new one.

We accept exchanges under the following conditions:

1) The order is within 14 days since its delivery date.

2) Items must be returned intact with all original packaging and tags attached.

3) Items on Clearance Sale and items without original hangtags can not be exchanged.

For the specific exchange instructions, please click the start a return link and fill in the required information, we will be in touch in 24 hours to help you complete the exchange.

* Please note that we do not accept returned items that have been sent back without proper return requests.

Founded in 2014, BABEYOND is a sophisticated clothing brand dedicated to 20th century fashion. Our team, combines decades of industry experience with a deep affection for the glamour of the 20th century, is committed to making the brand synonymous with dedication, passion,craft, and care.

Whether you're exploring ideas for a themed party, or redefining your formal look, our mission is to help individuals immerse themselves into their favorite era and shine through high-quality, authentic vintage fashion.

We value the real feelings of our customers and want to build a good connection with you. Your feedback and suggestions can truly help us improve the quality of our products and services.

You can submit a ticket by clicking on Contact Us in the footer of our website to enter your inquiries and suggestions.

You can also contact us by emailing us directly at service@babeyond.com.

Either way, we will get back to you within 1 business day to answer your inquiries and concerns.